Privacy Policy for Collingwood Press

PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. Collingwood Press ("we," "us," "our") reserves the right to update this Privacy Policy periodically. Any changes will be posted on this website, and your continued use of our services indicates acceptance of those changes.

Effective Date: January 1st, 2026

1. Information Collection

a. Information You Provide

When you interact with us, such as registering an account, submitting an order, uploading your manuscript, contacting support, or subscribing to communications, you may provide:

Personal details: name, email address, postal address, phone number, date of birth.
Financial details: payment method, billing information.
Manuscript or project data.
Account credentials and authentication data.

b. Information Collected Automatically

We automatically gather:

Device details: IP address, browser type, device IDs.
Usage data: pages visited, time stamps, referring URLs, session duration via cookies and web server logs.
Location data (approximate, based on IP).
Cookies, web beacons, and similar tracking tools help us operate the site, improve functionality, and provide personalized service.

c. Information from Other Sources

We may supplement our data with information from third party service providers you use, such as chat tools or social login services, and publicly available databases.

2. Use of Collected Information

We use your information to:

Provide, operate, and maintain our services.
Process orders, payments, and deliverables.
Communicate updates, billing, project milestones, promotions (if opted in).
Personalize content and improve user experience.
Analyze usage and perform site analytics.
Prevent fraud and ensure security.
Fulfill legal and regulatory obligations.
Conduct research and develop new features.

3. Sharing of Your Information

We may share your data with:

Service providers (e.g., payment processors, hosting, analytics, messaging).
Affiliated entities (e.g., business units or subsidiaries).
Legal authorities, if required by law.
Following a business transaction, such as sale or merger.

We do not sell or rent your personal information to third parties.

4. Cookies, Analytics and Advertising

We and our vendors use cookies and beacons to analyze usage, perform remarketing, and personalize content. You can manage cookie preferences via your browser or opt out tools.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined, such as project completion, analytics, legal compliance, or dispute resolution.

6. Communications Preferences

SMS and Email: You may opt in to receive updates, marketing, or service related messages.

To unsubscribe, reply STOP (SMS) or use the unsubscribe link (email).
Messaging frequency varies (e.g., up to approximately 4 messages per week).
HELP replies or contacting support is available at any time.

7. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If we learn that we have done so, we will delete it promptly.

8. Third Party Links

Our site may contain links to third party websites. This Privacy Policy does not apply to those sites. Please review their privacy practices directly; we are not responsible for their content or data handling.

9. International Transfers

Data you provide may be stored or processed in the U.S. or other countries. By using our services, you consent to such transfers in accordance with this Privacy Policy.

10. Users' Rights (Where Applicable)

Depending on your jurisdiction (e.g., EU, UK, California), you may have rights such as:

Accessing, correcting, deleting, or exporting your data.
Withdrawing consent or objecting to processing.
Filing complaints with data protection authorities.

To exercise these rights, contact us via the details below. Verification may be required.

11. Policy Updates

If this policy is updated materially, the "Effective Date" above will be updated. Continued use of our services after a revision indicates acceptance of the changes.

Terms and Conditions

Please do not use this Website or Our services if You do not agree with any of these terms and conditions.

You are not permitted to access or use this Website or Our services if you are under the legal age of consent in Your particular district. You understand and agree that in order to acquire any of Our products or services accessible on this Website or elsewhere, You must be of legal age.

You acknowledge that you have read and understood these terms and conditions by placing an order and/or making a payment. You agree to be legally bound by these terms and conditions by placing an order and/or payment, which constitute the complete agreement between You and Collingwood Press.

Terms and Definitions

"Website" refers to all online information on Collingwood Press website pages.
"Customer," "You," or "Yours" refer to you and/or any other person making an order on your behalf to Collingwood Press.
"Product" refers to all services and goods delivered to the Customer in line with his or her Order by Collingwood Press.
"Order" refers to a Customer's request to purchase services or products from Collingwood Press by phone or email. Down payments through credit card, cash receipt, or bank wire transfer are required to finalise orders.

Refund Policy

To fully appreciate the benefits and limits defined by the Collingwood Press Policy, it is critical that you read and completely comprehend the return policy. Only in exceptional circumstances and under specific conditions can we provide refunds, as described below:

Change of Mind

Before our writers/editors begin working on the assignment, the buyer is entitled to a 100% refund. If you change your mind after placing your purchase and decide not to continue your project with us for whatever reason, you can request a refund within the first hour after placing your order. In all other situations, a 15% processing fee will be applied.

We offer partial refunds for change of mind requests under the following conditions:

Within 3 Days of Purchase: A pro rated refund is available if a refund request is submitted within the first 3 days of the purchase date.
After 3 Days: Refunds for change of mind are not available after 3 days from the date of purchase.

Incompetent Delivery

Customers are only entitled to a refund after they have exhausted all of the alternatives listed below; if the work does not meet the project criteria (as requested/documented by the client). We are dedicated to ensuring that our customers are completely satisfied, and we offer limitless changes to guarantee that the delivery meets their expectations. To ensure total satisfaction, we assign, re assign, and re write your job. You can save FREE Pages for the future, but they will have the same value, and you can use them at any moment. If we are still unable to provide what you have requested, a refund will be issued based on a mutually agreed upon proportion (but only in the cases where the delivery is completely off the mark).

Delivery Errors

We believe in "On Time Delivery," however if we fail to deliver the requested service on time after three efforts to reach us, your refund will be handled if documentation evidence establishes that the late delivery was the company's fault.

Timeline for Refunds

Within 60 days after delivery, you must request a refund. Refund requests made after the deadline will not be considered. Customers should keep in mind the deadline for requesting a refund when placing an order.

Cases in Which a Refund Will Not Be Given

In the event of a late delivery owing to minor technical issues such as grammar, typing, word count, missing references, and so on, reimbursements will be handled after mutual agreement, and the firm will only settle with a partial refund, or discounts saved for future orders. The firm shall not be held liable for any delays caused by the client.

Clause of Application

If a project has been abandoned in terms of approvals or specifications for a period of at least 45 days due to a lack of written contract between the customer and the account manager, the project will be considered closed. The project will be reactivated at a cost.

Project Has Been Completed

A "closed project" is one that has been completed or has not been claimed for at least 45 days, and for which Collingwood Press cannot be held accountable once that time has passed.

Personal Use and Copyright

The Products that are supplied to You are entirely unique. You and you alone own the complete copyright to the Products and any content supplied to you. You undertake to indemnify, defend, and hold the Company harmless for any and all unauthorised uses of the Company's materials made accessible to you. Any unauthorised use of this Website's supplied Products and/or content may result in civil or criminal consequences.

Plagiarism Is Prohibited

Plagiarism, or any other act of fraud or dishonesty, is not tolerated, encouraged, or knowingly participated in by us. All copyright laws are strictly enforced by us, and we will not knowingly enable any Customer to plagiarise or breach copyright laws. The Company, its affiliates, and/or partners are not responsible for any unethical, improper, illegal, or otherwise unlawful use of the Products and/or other written content obtained from our Website.

Our Image Policy

We do not hold the rights to photos unless they are expressly produced by our in house artists, thus we do not utilise them. We will just send you URLs to recommended photos that you may copy and paste into your own website. You can use royalty free photos without fear, but you may have to pay the owner if the image is copyrighted.

Liability Restrictions

You agree to hold the Company, its employees, officers, directors, shareholders, agents, representatives, affiliates, subsidiaries, advertising, promotion, and fulfilment agencies, any third party providers or sources of information or data, and legal advisers (the "Company's Affiliates") harmless from any and all losses, damages, rights, claims, and actions of any kind arising from your use of the Site.

Email and Mobile Phone Policy

1. Consent and Usage

By providing your email address and/or mobile phone number, you consent to receive communication from Collingwood Press.

2. Carrier Charges Disclosure

Standard messaging and data rates may apply. Please consult your mobile service carrier for details.

3. Stop and Unsubscribe

For emails, click the "unsubscribe" link. For mobile, reply "STOP" or "Unsubscribe" to any SMS.

Contact Us

Collingwood Press

7345 W Sand Lake Rd, Orlando, FL 32819

info@collingwoodpublishers.com|+1 (844) 915-2665

Terms & Conditions